Place2stay Privacy Policy — Protecting Our Users' Data
Updated: 2026. This policy explains how place2stay collects, uses, and protects your personal information.
1. Information We Collect
Place2stay collects various types of information from users to ensure the platform operates safely, smoothly, and is tailored to each individual. The types of information collected include:
Account Information
When registering, you are required to provide your full name, email address, phone number, and password. This information is used to verify your identity, secure your account, and enable service-related communications.
Payment Information
To process deposits and withdrawals in MYR (RM), place2stay may store information related to your chosen payment method, such as the last four digits of your bank account number or your digital wallet ID. Full card details are not stored by place2stay and are processed directly through certified third-party payment processors.
Device & Browser Information
Place2stay automatically collects technical information such as device type, operating system, browser version, IP address, screen resolution, and language settings. This information is used to optimise platform display and detect suspicious activity.
Usage Data
We record how you interact with the platform — pages visited, bets placed, session duration, and in-account actions. This data helps us understand usage patterns and improve the overall user experience.
2. How We Use Your Information
Information collected by place2stay is used solely for legitimate purposes directly related to providing services to you. The primary purposes for which your data is used include:
- Account management: Verifying user identity, processing logins, managing account balances, and recording transaction history in MYR.
- Transaction processing: Processing deposits, withdrawals, and any financial transactions initiated by the user.
- Platform security: Detects unauthorised login attempts, fraudulent activity, or multiple accounts operated by the same individual.
- Service improvements: Analyses usage patterns to improve the interface, loading speed, and overall experience for our Malaysian users.
- Service communications: Sends important notifications relating to your account, platform changes, or security information you need to be aware of.
- Legal compliance: To comply with applicable laws and regulations in Malaysia when required by the relevant authorities.
Place2stay does not use your data to sell to third parties without your consent, nor for aggressive marketing purposes without providing an opt-out option.
3. Cookies & Tracking
Place2stay uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small data files stored in your browser that help the platform remember your preferences and active sessions.
Types of Cookies Used
- Session cookies: Used to maintain your login status during an active session. These cookies are deleted when you close your browser.
- Preference cookies: Saves your language and display preferences so you don't need to reconfigure them each time you visit.
- Analytics cookies: Collecting anonymised data on how users interact with pages to help us improve the platform's structure and content.
- Security cookies: Helps detect and prevent suspicious activity such as repeated login attempts or access from unusual locations.
You can control or delete cookies through your browser settings. However, disabling certain cookies may affect platform functionality, including the ability to stay logged in.
4. Data Storage, Security & Third-Party Sharing
Storage & Security
Your personal data is stored on servers protected by SSL encryption and strict access controls. place2stay implements appropriate technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or accidental destruction.
Account passwords are stored in encrypted form and cannot be read by any staff member. Payment data in MYR is processed in accordance with industry standards by licensed payment processors. place2stay retains transaction records for as long as required under Malaysian law or until the account is closed, whichever is longer.
Sharing with Third Parties
Place2stay does not sell, rent, or disclose your personal information to third parties for marketing purposes without your consent. However, we may share necessary data with:
- Licensed payment processors that help complete your MYR transactions securely.
- Technical service providers who assist in operating the platform infrastructure, subject to strict confidentiality agreements.
- Malaysian government authorities or law enforcement when required by court order or applicable legislation.
All third parties who receive your data are required to uphold data protection standards equivalent to those of place2stay.
5. User Rights, Policy Changes & How to Contact Us
Your Rights as a User
As a registered place2stay user, you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal information we hold about you at any time.
- Right to correction: If any information in your account is inaccurate or out of date, you can update it through your account settings or by contacting our support team.
- Right to erasure: You may request deletion of your account and personal data, subject to record retention requirements under Malaysian law. Deletion requests will be processed within 30 business days.
- Right to object: You may object to the processing of your data for specific purposes by contacting our team directly.
Changes to This Policy
Place2stay reserves the right to update or amend this Privacy Policy at any time. Users will be notified of any material changes via in-platform notifications or email. The "Updated" date at the top of this page reflects the latest version. Continued use of the platform after any amendments constitutes acceptance of the updated policy.
How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please reach out to the place2stay team at:
Email: [email protected]You may also refer to FAQ page us for quick answers to frequently asked questions about privacy and account management.
Your Data, Your Rights
Place2stay is committed to protecting every user's privacy. Register with confidence or log in to manage your account settings.